HubSpot Insists On Letting It All Hang Out; It’s About Total Transparency

by JML on February 22, 2010

I love what HubSpot does. To this day, they are the most unique online marketing company around. I remember when Mike Volpe, VP of Marketing, spoke at an eMarketing Conference in Cleveland. I already was impressed with this company, Mike just solidified my feelings. (Disclosure; I am not a client of HubSpot’s, and they are not a client if mine. Yet)

I get their blog posts delivered in my inbox, and one of their more recent ones caught my eye. In the post, a topic very close to my heart was discussed. The section of the article that stopped me in my tracks started off with, “Transparency is unquestioned.

This part of the article was addressed to “agencies.”  It reads;

Successful agencies are very transparent about their processes and results. They secure renewals based on their results, so they’re secure enough to share “how” they deliver value. HubSpot service providers have actually agreed to let us publicly publish a 0 to 100 grade for them. The grade is calculated based on how successful their HubSpot customers are. In a time when way too many companies still pay thousand dollar monthly retainers to receive monthly SEO reports and some lame confusing explanations about esoteric and usually inconsequential SEO “techniques,” it’s refreshing that our partners are putting it all out there for the world to see. This kind of transparency is an entirely new world, but it will become the norm.”

Read the rest of the HubSpot article

Wow! Good stuff. HubSpot insists that the people that pay their salaries let it all hang out. They insists on transparency. Man, that’s bold. Will you do the same? Do you have the courage to tell your own client’s that they have to let it all hang out, too?

Have you seen who’s on their BOD’s? Look

Does it get any better than that?

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  • Thanks for the comment and for the acknowledgement. I was very nervous when we decided to launch scores for our partners. I run our reseller program and expected our partners to push back. And since I want our resellers to resell our software, I need them to be happy with us.

    The response was very positive, though. A partner or two has decided not to participate. But, most are very open to sharing their successes and failures (and scores) as they are doing their best to add true value and ROI to their clients' top line. It is a testament to the quality of our partners.

    We expect this transparency will turn off many prospective resellers. But, we also expect it'll attract the best ones.

    We're hoping to really transform the way companies choose agencies through this system. There aren't any marketplaces for marketing services that can objectively rate the service providers by the results they deliver. Our software measures ROI for our customers. It's a natural extension for the software to let us measure the ROI of a partner's aggregate customer base.
  • You are welcome. To me, transparency is what will eventually separate the great provides of products and services to the average ones.

    It takes courage to do what you and I do;

    1. You are asking paying clients to bare it all
    2. I'm asking the franchise industry to do the same

    JL
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